• How long is the handling time?
    Usually all equipment is manufactured after the order is placed. Good news, we stock most popular machines at the factory in China, so they are ready to ship right away. For a custom order, please allow 3 to 5 days to complete the assembly and the machine’s setup for optimal performance.
  • How is a machine packaged?
    The laser equipment is shipped in wooden crates with styrofoam inside to protect fragile components
  • How long is the shipping by air freight?
    When the factory receives the order, they send the machine to one of the main DHL or FEDEX offices in China, depending on the order destination and the current load of the specific location. Smaller machines are shipped by the courier express service.  Typically, it takes from 10 to 14 days. 
  • How long is the shipping by sea freight?
    Larger machines are shipped by sea freight. Typically, it takes from 8 to 10 weeks. We can help you to arrange the delivery directly to your location. 
  • Do I have to import the laser myself?
    No, you don’t need to do anything. We handle the import, and arrange all transportation.
  • Do I need to pay Tariffs or Customs fees?
    No, all machines are delivered on DPD terms (Duty Paid Delivery)

 Customer Support

  • Is there a warranty?
    The manufacturer extends the warranty on their equipment up to 2 years, and replacements parts at the factory’s purchase price.
  • What support do I get with my laser machine?
    The factory offers unlimited online English speaking technical support. There are several video tutorials available in English to learn how to setup and use your new laser machine. We will assist you with all your questions and concerns.